Resume (PDF version here)

Email: [email protected]

PROFESSIONAL SUMMARY

Scrum Master/Project leader bringing 20 years of servant leadership experience helping create and deploy accessible and inclusive products, services, and technology. Adept at managing the workflow, controlling the chaos, and helping teams be their best version.


PROFESSIONAL SKILLS

Agile— Kanban, Scrum, Lean Software Development, Scaled Agile Framework (SAFe), TDD, and BDD
Design— UX, UI design, graphic design, visual design, design-thinking, ergonomics, empathy, and prototyping
Project Management— Jira, Confluence, Slack, Google Workplace (G Suite), Trello, Miro, MURAL whiteboards
Product Owner– Maintain sprint cycles w/ engineering teams, customer resolutions, and tracking
Product Management— Work and communicate well with designers, strategists, developers, and customers


EXPERIENCE

Scrum Master

Sep 2020-present

San Diego Code School

  • • Organize, onboard, and deploy a program strategy targeted to historically underrepresented people from high-school-aged to returning professionals in California’s high-tech sector, developing a state-recognized apprentice program for Scrum Master/Product Owners
  • • Align stakeholders and support startup founder and SDCS 10+ person to best practices of Scrum offering mentorship and leadership to the in-house development team, which serves to clarify the goals and processes of B2C clients and startups to reduce inefficiencies
  • • Lead communication and continuous improvement, applying agile planning, and project management through tools such as the Scrum Guide, Google Docs, Jira, Confluence, Slack, and Miro

Product Design Consultant

Oct 2019-Mar 2020

A2Agile Inc.

  • • Defined vision, scope, strategy, and design standards, working with clients to develop collaborative training, workshop materials, and slide presentations, lowering cognitive load
  • • Observed, facilitated, and interviewed workshop participants at a “Scrum 2-Day/PSM I Agile Certification Training,” providing clients with research to define future product strategy

Product Design & Management (Website Design)

Oct 2018-Jul 2019

Rumi's Passion Bakery

  • • Product manager responsible for web and mobile design and build of www.rumispassion.com
  • • Defined design, scope, research, and product development, enabling stakeholders to focus on running the business—outcomes generated a 20% increase in sales and a 40% reduction of phone inquiries

Exhibit Team (Graphic & Exhibit Design, & Project Management)

Ann Arbor Hands-On Museum (Children’s Science Center)
Ann Arbor, MI Jan 2015-Apr 2018
  • • Increased visitor engagement, yearly memberships, and sales by 23%, through physical exhibit design enhancements on 250+ exhibits, and by the creation of new graphic and marketing materials, which updated the children’s science center’s brand image and encouraged donor contributions
  • • Established maintenance protocols using Kanban, allowing for 30% more time to create new designs
  • • Identified and solved ambiguous problems; troubleshooting engineered exhibits while cutting average repair times from four days to less than half a day (increase in uptime of 88%)
  • • Built rapport with new and existing B2B partners, vendors, and consolidated OEM part costs by 4%
  • • Project managed a small team of interns, working with engineers, designers, and the exhibit director, to refresh museum exhibits, increase donor contributions, and grow visitor engagement

Specialist (Sales, IT, & training)

Apple Inc.
Novi, MI Oct 2009-Nov 2014
  • • Customer-facing sales, IT support, and operations in a 100+ person team helping 1,200-1,500 daily visitors understand products and learn through hands-on set-ups, workshops, and training sessions
  • • Transformed a blank storefront into a fully-functional stocked store in under 48 hours, working with 50+ national/international colleagues, following logistics, protocols, and planograms

Design Professor

Adrian College
Adrian, MI Aug 2011-Apr 2013
  • • Coached, trained, and taught ~20 students curricula in Web (Dreamweaver, HTML), Digital Imaging (Photoshop), and Graphic Design 1 &2 (Illustrator /InDesign) courses, incorporating design-thinking
  • • Heightened engagement beyond the classroom, empowering mentorship and supporting design students through mockups, sketches, group critiques, expanding student demand 20%

VOLUNTEERING/COMMUNITY

  • Consultant: Human-centered product design and product management
  • Mentor: Inc.com Solopreneur, UX Leaders of Awesomeness network, and LinkedIn advisor
  • Moderator: AIGA Detroit panel and ProductCamp Austin product management conference
  • Speaker: Meetups and panels on UX/UI design, accessibility, and inclusion
  • Writer/Educator: Medium.com & UX Collective writer for design, business, and inclusion

RELATED SKILLS

  • UX Research—MURAL, Qualitative research, card sorting, mind maps, personas, heuristic
  • UI Design—Adobe CC, low/high fidelity, wireframes
  • Front-End—HTML5, CSS3, JavaScript, WordPress
  • Web & Graphic Design—Adobe Photoshop, Illustrator, InDesign, Dreamweaver

EDUCATION

  • PSPO, Professional Scrum Product Owner in progress, winter 2020
  • PSM, Professional Scrum Master Certified (CSM equivalent), winter 2020
  • Agile MBA, Job Hackers Bootcamp — Agile & Business, summer 2020
  • MFA, Eastern Michigan University, Ypsilanti, MI — Graphic Design
  • BFA, The University of Michigan, Ann Arbor, MI — Industrial Design & Metalwork

Related Links

Pro Time

• Inc. Connect Solopreneur
• LinkedIn mentor
• Medium.com writer
• Reader of design & business
• Design meetups & conference buff

Fun Time

• 5k runner
• Crafter
• Lego builder
• Power tool user
• Home improvement designer/builder
• Gluten-free baker